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Privacy Policy

This Privacy Policy explains how Pulsz collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to the practices described here. If you do not agree, please do not use our services.

1. Information We Collect

We collect information that you provide directly when you register, verify your account, make a purchase, contact support, or participate in promotions. This includes your full name, email address, date of birth, phone number, mailing address, and payment information.

We also collect documents needed for identity verification, such as a government-issued photo ID, utility bill, or bank statement. These documents are used only for verification and compliance purposes.

In addition, we collect information automatically when you use the service. This includes your IP address, device type, operating system, browser type, language settings, referring URLs, pages visited, and gameplay activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create, maintain, and secure your account.
  • To process purchases of Gold Coins and redemptions of Sweeps Coins.
  • To verify your identity and age.
  • To detect and prevent fraud, abuse, and unauthorized access.
  • To provide customer support and respond to inquiries.
  • To send administrative messages, such as account notifications.
  • To send promotional communications, where you have consented.
  • To analyze usage and improve our products and services.
  • To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds: performance of a contract with you, compliance with a legal obligation, protection of vital interests, our legitimate interests, and your consent. You may withdraw consent for marketing at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to operate the service, remember your preferences, understand how you use the platform, and deliver relevant content. Some cookies are essential, while others are optional and require your consent.

You can manage your cookie preferences through your browser settings or our cookie banner. For more information, please review our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with the following categories of recipients:

  • Payment processors who handle transactions.
  • Identity verification providers who confirm your age and identity.
  • Customer support platforms that help us respond to you.
  • Service providers who perform functions on our behalf, such as hosting and analytics.
  • Legal and regulatory authorities when required by law or to protect our rights.

All third parties who receive your data are contractually required to protect it and use it only for the purposes we specify.

6. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and regular security reviews.

Despite our efforts, no internet-based service can guarantee complete security. You are responsible for keeping your password confidential and for notifying us of any suspected unauthorized access.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain certain information for legal, tax, accounting, or fraud-prevention purposes.

When personal information is no longer needed, we securely delete or anonymize it. Verification documents are typically retained for the period required by law and then securely destroyed.

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • The right to know what personal information we collect and how we use it.
  • The right to access a copy of your personal information.
  • The right to correct inaccurate or incomplete information.
  • The right to request deletion of your personal information.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent for marketing communications.
  • The right to receive your data in a portable format.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing your request.

9. Children's Privacy

Pulsz is intended solely for users aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn that a minor has provided personal information, we will take steps to delete it and close the associated account.

10. International Data Transfers

Your personal information may be transferred to and processed in the United States or other countries where our service providers operate. We use appropriate safeguards, such as standard contractual clauses, to protect your information during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through the site or by email. The effective date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our privacy team at [email protected] or through the contact form in your account.

Information Collected Automatically

When you interact with Pulsz, we automatically collect technical and usage data. This includes your IP address, device identifiers, browser type and version, operating system, time zone, referring URLs, pages viewed, clicks, session duration, and game activity. We use this information to diagnose technical issues, improve performance, detect fraud, and understand user behavior.

Marketing Communications

With your consent, we may send you promotional emails, push notifications, or in-app messages about bonuses, new games, tournaments, and special events. You can opt out of marketing communications at any time by using the unsubscribe link in emails, adjusting your account settings, or contacting us directly.

Fraud Prevention and Account Security

We use automated systems and manual reviews to detect fraudulent activity, abuse, collusion, and underage play. This may involve analyzing gameplay patterns, payment behavior, device fingerprints, and account associations. If we detect suspicious activity, we may suspend the account and request additional verification.

Third-Party Links

Our website may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Your Choices and Responsibilities

You can update most of your account information directly in your profile settings. You are responsible for ensuring that your information is accurate and up to date. For requests that cannot be completed online, contact our privacy team. We will respond within the timeframe required by applicable law.

Do Not Track Signals

Some browsers send "Do Not Track" signals. At this time, we do not respond to these signals because no uniform industry standard has been adopted. You can manage tracking through your browser and cookie settings.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act. These include the right to know, delete, correct, and opt out of the sale or sharing of personal information. Pulsz does not sell personal information. To exercise your California privacy rights, email [email protected].

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law. We maintain incident response procedures to contain, investigate, and remediate security incidents.

Accessibility

If you need this Privacy Policy in an alternative format, contact our support team. We are committed to making our policies accessible to all users.

EU and UK Users

If you are located in the European Union or United Kingdom, your data is processed in accordance with the General Data Protection Regulation or UK GDPR, as applicable. You have the right to lodge a complaint with your local supervisory authority if you believe your rights have been violated.

Account Inactivity

If your account remains inactive for an extended period, we may mark it as dormant and apply additional security measures. We will notify you before any significant action is taken, and you can reactivate your account by logging in.

Communication Monitoring

Communications with customer support may be monitored and recorded for quality, training, and security purposes. By contacting support, you consent to such recording.

Analytics and Improvement

We use aggregated and anonymized data to analyze trends, measure performance, and improve the user experience. This data does not identify you personally and may be retained indefinitely for statistical purposes.